Coaching & Mentoring

Business Training Courses

“Coaching sessions assist key members of your team to develop personally, enabling them to find ways to improve their performance.”

COACHING

IN THE WORKPLACE

Coaching in the workplace, part of Quest’s business training is a proven method to enthuse and empower your team. It focuses on assisting team members and managers to learn, in ways that allow them to continue growing within their career.

Coaching in the workplace follows a straightforward three-point structure:

Questioning and enquiring rather than telling
Provoking thought instead of giving directions
Holding the coachees accountable for their goals

And for delivering coaching in the workplace, Quest has two of the finest coaches in the UK.

The Advantages of Coaching

The aim of providing coaching in the workplace is straightforward and uncomplicated. It is to improve the performance of their job as a team member or manager. This improvement is achieved in one of two ways, and in some cases both. Enhancing and improving a person’s current skill-set and/or enabling them to acquire new skills.

There is growing evidence that team members and managers perform better with coaching. That improved work performance then directly translates into improved business results. Expert coaching from Quest’s business training team can:

Enhance and modify the levels and quality of communication
Explore and consider what may be contributing to stress and pressure
Examine ways to manage or reduce those factors
Potentially then build and develop team member’s commitment & loyalty
Advance and broaden the productivity levels of teams and managers

How Coaching is Delivered

All Quest business training starts with conversations either by phone, meeting, or video-conference call. That conversational approach to potential coaching in the workplace programmes usually involves three parties:

The Coachee: the team member or manager to be coached.
You: the coaches manager or company representative
The Coach: a qualified member of the Quest business training team.

The purpose of the meeting is to discuss the coachee’s needs and what you would both like to achieve. From that meeting, we will agree on a number, (usually six to begin), of two-hour-long sessions. Dependent on what’s most appropriate for you and the coachee sessions can run in a suitable room at your offices or off-site. Quest is also successfully delivering coaching via video-conferencing web apps, or via individual organisation’s video-link training platforms.

When is Coaching Appropriate

When might a programme of coaching sessions be the right course of action for one of your team? There are numerous answers to this question. For example, you may ask the Quest business training team to coach:

A newly-promoted team leader
A member of your team who is tackling a difficult situation
A team member working at developing their own leadership and management style

Whatever the scenario and these are simply a few examples, each potential coachee will be unique.

Coaching Follow Up

Coaching is neither prescriptive nor judgmental. We do, however, offer each coachee tools and techniques to develop an action plan, and will be pleased to offer ongoing refreshers to review the situation and ensure the coachee is confident and progressing in line with both your and their plans.

If you want significant business rewards from just a little investment of time, coaching in the workplace could be just the answer.

“Quest will help your prospective mentors to work with mentees, to unlock their rich veins of know-how”

MENTORING

Transferring knowledge and skills from one person to another is the basis of human evolution. In all businesses, there is an invaluable source of knowledge and expertise which needs to be shared to maximize success.

However, very often colleagues don’t know how to teach someone else about what they know or what they can do. The great news is that not knowing is not an obstacle to you introducing a mentoring scheme into your business. A Quest business training train-the-mentor session will deliver all of the solutions you need.

What is Mentoring?

Quest loves the word sharing and mentoring is all about sharing. It’s the sharing of knowledge, skills, and experience. The lynchpin of the sharing is that it takes the form of semi-structured guidance. This means that the mentor assist’s their colleague, the mentee, to progress in their own career, and indeed their life.

A common misunderstanding about mentoring is that it’s just about giving advice. It’s not about passing on experience about what to do in a particular situation either. It’s much more, as train-the-mentor business training will clearly demonstrate. Good mentoring is about motivating and empowering the other person to identify their own issues and goals. And it’s about helping them to find ways of reaching or resolving those issues and goals. It’s this process of self-discovery that links mentoring with coaching. Not by doing things for people, but by understanding and respecting different ways of working.

The Requirements of Mentors

Mentoring skills training as part of train-the-mentor business training will deliver assistance and guidance in many areas. We will help you construct the norms and boundaries within which mentors work. And we’ll explain and demonstrate how mentors need to be available and easily accessible to offer help when required.

We’ll also look at the time span and flexibility of mentoring, how it can be short or last many years. We’ll explore how mentors can often have their own mentors, and how their mentees could, in turn, become mentors themselves. With that sharing theme to the fore, professionally-trained mentoring can become a “production-line” for widespread transmission of good practice.

And finally to allay any concerns, mentoring is not counselling or therapy. However, as part of a mentoring programme a mentor may help their mentee to access more specialized help if appropriate.

Benefits of Mentoring

The concluding part of train-the-mentor business training will promote the advantages of a mentoring programme for mentors and mentees. With the sharing theme of the training again to the fore we will look at how for the mentor…

Mentoring is voluntary, which of itself delivers powerful reward.
The process of mentoring is not only fundamentally beneficial it can also benefit their skills development and career progression.
They will gain huge satisfaction from seeing others succeed and will develop the skills needed to support that.

And for the mentee…

They will be able to change/achieve their goals faster and more productively than if they were working in isolation.
They will steadily construct an expertise network from which to easily draw for the benefit of themselves and others.

How Mentoring is Delivered

All Quest business training starts with conversations either by phone, meeting, or a video conference. That conversational approach to potential mentoring programmes usually involves three parties:

The Mentors: team members or managers to be trained
You: the mentors supervisor or company representative
Us: a qualified member of the Quest business training team

The purpose of the meeting is to discuss the mentors’ needs and what you would all like to achieve. From that meeting, we will agree on how the training will be delivered, usually in group business training courses. These courses are usually delivered during one day, with follow-up sessions where required. Dependent on what’s most appropriate for you and the mentors, courses can run in a suitable room at your offices or off-site. Quest can also successfully deliver mentoring training using video conferencing web apps, or via individual organisation’s video-link training platforms.

Did you know, as well as corporate events, Quest also organise these public events?